DaveQB's Rambles

On Monday at 17:34 I rang Internode to start the process to move from FTTN --> FTTP...that's when the story all started. I knew they had to move my old (customer since 2006) account to their new system. Got the ball rolling, pre-paid the next month's connection and would receive a call during the week to arrange the NBN box install. 8:02 the next morning by connection dropped out. My modem had been running with the same connection details since I first was setup on NBN, maybe 8 years ago. A day of phone calls with technical staff with them saying their end was fine and to check my end, even though nothing had changed at my end but there were changes on my account on their end.

I was told so much garbage.

• "Please sir, reload your modem with your details. Nothing has changed so use the same details." What? Reconfigure that modern, there's been working without change for 8 years, with the SAME details.
• Call Cisco to ask them how to configure your modem with Internode 😂. The same modern that's been working for 8 years without needing any attention. Even though they changed my account from the old to the new system.
• First & second support staff said there's no change I need to make. Third said my username has changed and need to update that. That didn't resolve it. Fourth said my password has changed. Deposit getting a PPP light on the modern which is authentication successful. Changing those didn't resolve the issue
• Used a spare NetComm modern. Same issue. Told to call NetComm to ask them how to figure it with Internode 😆😆
• Pre paid for the next month because it this account switching. Paid the extra $10 for my static IP I've had for 15 years. Then later told they no longer have the static IP feature in the new system. See I have a $10 credit on my account now.

So by about midnight Tuesday night I was online with Launtel. What an amazing ISP. Based out of Launceston, Tasmania, Australia. For the techy people; they know what they're talking about from the 2 people I spoke with. Charles stayed back 80 minutes after his shift to get me connected (they had a sign up technical issue I hit, I think I was Internet cursed yesterday). You can change your plan on a daily basis; only pay for the most expensive plan you were on for that day. So you can drop to a very slow/cheap plan while you're away or pause it altogether for $0.50/day. Spent 19 years with Internode, who were so so so so good. I feared once they were sold to TPG quality would drop, and alas. They were one of the first ISP to have their own backbone in Australia, in the early 2000's. Such a good company.

Side note, my backup WAN link on my pfSense (travel wifi router to my mobile phone's hot spot) worked well for the house Tuesday 😄. Flaky connection and all, but worked.

Update: Got a missed call from Internode yesterday. I assume level 2 support, Thursday. Spoke to them today to cancel and curious to know the root cause. The current status was....they still don't know. WOW.